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webley
.224 member


Reged: 16/02/04
Posts: 33
Re: Rogue River Gun Works
      05/08/04 02:29 AM

In reply to:

Customer service is primo.





Is "Primo" shorthand for 'crap'?

To Be fair though I’m sure many customers have had good service from them but the vast majority of people inquiring about the original Rigby records have got nowhere – even when they’ve made it plain they’d be happy to pay a ‘research fee’. The standard response for Rigby (USA) is along the lines of “We are currently putting the records on a computer database so we are unable to access them”. This line has been trotted out for at least a couple of years.

Historical enquiries may be a distraction for a busy company but apart from the earnings from any fee charged the main thing Rigby (USA) should bear in mind is that buying a ‘name’ like Rigby carries with it a certain responsibility. They play the ‘history card’ in their advertisement but don’t appear to care about it in reality. They certainly have caused nothing but bad PR by this attitude.

As to the guns – I’ll stay with my ‘old’ Rigby.

Regards
Webley



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Entire topic
Subject Posted by Posted on
* Rogue River Gun Works shrike 03/08/04 12:36 PM
. * * Re: Rogue River Gun Works mickey   03/08/04 01:25 PM
. * * Re: Rogue River Gun Works 450Dakota   03/08/04 02:56 PM
. * * Re: Rogue River Gun Works DUGABOY1   08/08/04 02:09 AM
. * * Re: Rogue River Gun Works BFaucett   05/08/04 06:10 AM
. * * Re: Rogue River Gun Works Farkey   05/08/04 04:38 PM
. * * Re: Rogue River Gun Works Geronimo   03/08/04 03:58 PM
. * * Re: Rogue River Gun Works webley   05/08/04 02:29 AM
. * * Re: Rogue River Gun Works 470Rigby   06/08/04 09:28 AM
. * * Re: Rogue River Gun Works mickey   06/08/04 11:31 AM
. * * Re: Rogue River Gun Works 470Rigby   07/08/04 10:03 AM

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