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He became very huffy and told me he was refunding my purchase cost (minus his shipping cost and minus a 20% restocking fee. So I was out two shipping costs and 20% for his restocking.

Everybody makes mistakes from time to time but I will not do business with or recommend a compaany that can not correct their own mistakes.

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Your experience with Reeds and mine seem to be polar opposites. Good day / bad day?

This was my initial correspondence (and Reed's prompt reply) regarding the mis shipment of my order.

No muss, no fuss:



I actually doubled the order, had him send me two boxes. Those arrived just fine a short time later.

BR.