Grizz:

If you want to send the same message to 100 people, yeah, e-mail is useful. If you want to communicate with one person, it's stone age. Things get done by talking to people.

I can't understand your complaint. You sent an e-mail about the gun to the CEO, when it should have gone to the sales staff. They re-routed it to the proper person, who replied that the gun in question was unavailable - a full, complete and unambiguous response to your enquiry. They were also kind enough to communicate that they hoped to have another available for DSC. Why should they have presumed that further explanation was needed? Why, indeed, should they have explained further, even when asked?

Send your telegrams if you want, whatever does it for you. While you're doing that, the salesman will be on the phone, selling the gun you want to someone who was serious enough to call.
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