Griz, I know G&H well, live in NYC and have been a customer, guns and gunsmithing, for more than half a century. One of my Savage 99s is down there now. We get along fine, but I still have difficulty getting my emails answered. I think that notwithstanding they have a fancy website they are baffled by the internet, still living in 1922 when the firm was founded. My technique is to use that primitive instrument, the telephone, and call Paul Chapman, and if he doesn't pick up the phone, leave messages and pester until he responds. Frankly if we had pony express or Ben Franklin's original US postal service I would use that too.