You will need plenty of luck and patience as the importer for Merkel here in Australia is "Herron Sport and Security" which used to be fantastic while Mr. Herron was still alive and ran the business but since he died and the Chinese wife took over, sacked all the staff who new something and employed her Chinese inlaws who are actually retarded, the place has turned to shit. Impossible to deal with and super rude and arrogant. They will never call you back, period, and if it all looks to hard then they suddenly don't understand English.

I wish you luck but you will have to persist.

Matt.