Always tricky in selling stuff, sending it and then the customer claims it hasn't arrived, damaged, not in suitable condition etc.

Obviously not saying this with Aaron but as a general commet. Many customers are crooks and claim such to get freebies. One reason some selling venues strongly advise using some sort of receipted delivery only, and also why some sellers strongly advise buyers to take an insurance option. Those sellers will probably wash their hands of any buyers loss if no insurance is taken out. But in business such people get a reputation. But so do sellers who stuff up and don't have a good seller service reputation, which is far more important to keep.

I know I always found it difficult to not compensate a buyer off NE when they made a claim of non receipt etc. Sometimes it IS the buyers fault, yet they still want their product. Less than three in total though so minor in number.

Don't understand the "not knowing it wasn't insured" comment. It either is arranged to be insured or not, and is stated in that way. ie "Shipping AND Insurance".

But it is a shit deal that an EMPTY tube arrives with NO ribs in it!!!! Where the ffff did hey end up, in the metal scrap bin??? If the tube split, does sound like inadequate packaging, or shippers incompetence.