Its been awhile coming but I this email has restored my faith in product backup and after sales service. This is the reply I got from Hornady after I sent them the email about the primers popping.

Thank you so much for getting back to us. We thank you very much for giving us feedback on the ammunition and you are right, we need to know when there are problems with our ammunition. I have filed this information with our tech department who tracks these kinds of ammunition problems. If you were here in the U.S., we would get the ammunition back from you for inspection, but unfortunately since you are in another country we cannot get the ammunition back due to import/export laws. We use our distributors to help us with these types of situations. We always stand behind our products and that is why I want to get you a replacement box of ammunition. If you are ok with it, I’ll give Herron your contact information to take care of this for us. Please feel free to contact us at any time if you have any further problems with our ammunition. We appreciate our customers and thank you so much for informing us of this issue.
Take care,
Lori

Lori Rolfes
International Sales Associate
3625 W Old Potash Hwy
Grand Island, NE 68803
800.338.3220
308.382.1390 ext. 277
308.382.5761 fax
lrolfes@hornady.com