That's precisely why Herman's report seems so credible. If, as represented, Herman is Paul's (the booking agent's) employee rather than Graham's, it seems quite clear indeed that Herman's report is NOT in his employer's best interests, and not at all in the direction that one would expect his bias to be. Also, it would certainly seem highly unlikely that Paul would hire an observer PH to accompany his clients for the purpose of reporting on the quality of services provided, and then not believe him. Why would Herman lie when doing so is so clearly to the detriment of his employer? Put another way, Herman's report comes off as honest - a guy who called it like he saw it even though doing so won't help his boss recoup any of his loss (the offered cash settlement) from Graham.

...as I would have expected. Speaking of the good guys, that's the booking agency business for you. The customer is always right, even when he isn't.

I know quite a few guys who have hunted with HHK in recent years, and have read reports from a number of others. Aside from one guy who said his PH just flat didn't like people of a certain nationality, feedback has been positive. Like I said, I don't know what happened here, but I wish I did. I've always heard HHK represented as one of the premier operators in Zim, and have personally heard competitors concede that HHK had the most extensive resources of the operators there. If Zim is unraveling so fast that even HHK can't keep up with it, maybe the day has finally come to avoid the place. If I choose Zim, I intend to book with HHK in the near future. Somehow, I doubt this thread will change that.