Personally, I (and my staff) give every client 110% performance 110% of the time...... whether the client is a nice guy or not.....and 99.99% of them are nice guys. (or gals)

If we see or know of a particularly good trophy then the client at the time gets the chance to try for it if he wishes. At no additional cost.

I've always believed that if somethings not right then it's wrong. This attitude not only keeps me happy, but it ensures that clients come back and rebook time after time.