allenday
(.333 member)
23/03/06 04:31 AM
Re: Safari Outfitters

I started booking with "Safari Outfitters" a few years ago, and they've handled all arrangements much better than any other booking agency I've ever worked with. They handle every minute, tiny little detail to perfection, all paper work, etc. The support never stops with these folks, and they're 100% thorough and honest. They put the interests of the clients first, always, and that comes through loud and clear in everything they do for you.

In Don Crane, they have an absolute gem of an agent in the African Hunting division who totally knocks himself out for you, and he's such a pleasure to work with and to converse with over the phone. If you have a question or a concern, he typically will supply an answer at least by the next day, and he has a superb relationship with the safari companies represented. Like the company, Don is totally honest and trustworthy.

Two of my friends and I booked a safari thru Don and Safari Outfitters to Zimbabwe this year to hunt with Roger Whittall. One of those friends has health problems, and it became increasingly clear that he wasn't going to be able to participate in the safari. Right at convention time this year, he called Don and told him he couldn't do the hunt. A few days later, Don called him back and told him that Safari Outfitters was going to send him a refund check for all of the money he'd paid up to that point for daily rate, etc. My friend asked Don if they'd been able to fill his slot so quickly in order to be able to issue the refund?

Don's answer was, in a nutshell, that no, they hadn't filled his slot, but they believed in taking care of their clients, and that they were going to take care of him as well. Even in backing out of the safari, my friend was STILL treated as a valued client!

That's the way it should be, and that's just one more reason why they have my business..........

www.safari1.com

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