I'll add that I agree completely with you about contracts. We devote several pages of our site telling people how important a contract is and even give them samples of what they should expect in a good contract...... and we don't usually accept any payment from our own clients until after the contract has been agreed and signd by both parties. The only exception to that rule is with old/past clients who wantto book another safari and just send us money when it's convenient, in which case we just sit on it until they decide what they want to do and if they change their minds (which is very rare) we just return the money.