One thing that few people know or act upon is the fact that Booking Agents are responsible under the Consumer Protection Laws of the State of Residence of the Client if the contract is signed there. In Washington that puts the Agent on the hook for up to three times the damages if negligence or misrepresentation is proven.

What, no contract? A verbal one can still be proven with adequate documenation. A judgement in one state can be collected in another although the process is more difficult.